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1 Customer Management and End User Support
1.1 Email and telephone help is available free of charge within the first 3 months of an ATLAS installation - this usually irons out the majority of user issues. After this, working hours telephone support is available, in addition to a rapid response hotline for urgent issues.
2 Support Documentation
2.1 As standard, ATLAS is supplied with a range of support documentation specific to your installation needs. This acts to assist with any difficulties users may have when first introduced to the system and is available both online and locally as html of pdf.
3 Training
3.1 In addition to a range of user support material , Estate Systems offers bespoke training to support any ATLAS installation. On site training is available for core business staff, subcontractors or clients.
4 System Health Checks and Technical Support
4.1 ATLAS has been tested through user trials and eight years of continual use. If any minor bugs do arise, Estate Systems aims to fix these quickly and with minimum disruption to the smooth running of a company by accessing systems remotely.
5 On-going Bespoke Development
5.1 In a changing world, the need for on-going development is inevitable. Estate Systems therefore provides the opportunity for developmental changes to be implemented in line with a company's specific needs. A fully planned and appropriately priced upgrade programme for client or industry is therefore available if required. Mainstream minor developments are usually free of charge.
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AppliesToTypeDescriptionCaption
frm_T015_Support_Ticket_ListAdp Form SingleSupport Ticket List (Was frm_T015_P000_C247)Support Ticket List
frm_T015_Support_TicketAdp Form Single Support Ticket Administration Form
frm_T015_Support_Ticket_Data_listAdp Form Data Sheet Support Ticket List
NameEstate Systems Ltd
Phone01202 900349
Emailsupport@estatesystems.co.uk
Article Type: System Overview  - Overview of Key System Modules, High Level Review without specific object details
ID-14325 , Revised 24/01/2016 12:19:00 , Revision  4
Written by: Jonathan  Spratt (ES) , Estate Systems
Article Limited to: Estate Systems - Databases, Websites and Quality inc UKDS